Frequently Asked Questions
Everything you need to know about bringing Loop into your home.
What is the typical shipping timeframe for furniture?
Most of our standard home pieces ship within 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your products?
Yes, all Loop products come with a one-year limited warranty that covers manufacturing defects in materials and workmanship from the date of delivery.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize FSC-certified wood, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.
Can I request fabric swatches before purchasing?
Absolutely. You can order up to five fabric swatches for free through our website to help you visualize how our textures and colors look in your space.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your Loop account dashboard.